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Terms & Conditions

If you are looking for details on how we use your personal information please see our Privacy Policy.

Our online payment system is with PayPal which allows payment using any major credit/debit cards. PayPal is a safe, secure, online payment system and is regulated by the Financial Services Authority. CUSTOMERS DO NOT REQUIRE A PAYPAL ACCOUNT TO PAY. YOU CAN SIMPLY USE A DEBIT/CREDIT CARD TO PAY INTO OUR PAYPAL ACCOUNT.


When we have received your order and payment, we will send a confirmation e-mail with your order details. This will be followed by a dispatched e-mail when your order has been processed.


We endeavour to keep as up to date as possible with stock levels and also with the information available. In the unlikely event a product does go out of stock we will contact you to discuss arrangements that are suitable for you.


Please note that personalised products are not returnable unless damaged or faulty. We must be informed within 14 working days of the item being delivered if your item is damaged or faulty.

Once your order has been placed they go into production and cannot be cancelled or changed. If you require an item for a specific date please contact us beforehand. We do not accept requests at the confirmed order stage for items to be delivered any earlier than stated.

Occasionally we may need change the orientation of your image to fit the crystal.

3D Photo Crystals – Please note that these are bespoke products and everyone is very different. NO refunds or returns are accepted unless the product is damaged or faulty. Please ensure you provide us with the best quality photo as possible. We will advise if we feel the photo is unusable.


We cannot be held responsible for delays due to bad weather or postal strikes.

If your order is lost we must be advised within 21 days of the shipment for DPD deliveries and 30 days for Royal Mail items.

*Covid-19 – please note that Royal Mail and other delivery companies are running behind with deliveries. We cannot refund items or postage charges that are affected by this.


We generally ship items within 4 working days. Due to the complicated process of producing our 3D crystals, this may be a little longer in some circumstances. We will endeavour to keep you updated on your order at all times.


We try to keep these as accurate as possible. However, they are to be used as a guide. If you require a gift for a specific date, please contact us first.

Dispatch and delivery times are for UK customers only.


If we have made an error we will endeavour to correct this as soon as possible.

Order confirmations are your contract agreement between you and Any special requests for orders must be placed on the order form. We do accept requests on email before and after the order process but ultimately your order form is your binding contract for order fulfilment.

Christmas Deliveries – please note that the earlier Christmas deliveries are placed the more time we will have to rectify any issues. We will do our absolute best to rectify any problems before Christmas but after Royal Mail last posting dates this may be difficult.